With a recently revitalized and now easily navigable website, PetMountain is an emerging player on the pet e-commerce scene.
Prices on Petmountain are killer, especially on KONG brand pet toys, which are immensely popular with the four-legged crowd but also often expensive at many retailers. With over 20,000 products for “pet and pond” and from many of the most trusted brands available at the click of the mouse, PetMountain isn’t lacking in variety.
All orders over $75 are free to ship anywhere in the continental U.S. Bargain hunters rejoice — there is no sales tax on any order site wide, unless you are a California customer.
Returns are easy, and with a 100 percent satisfaction guarantee, PetMountain offers a full refund if you aren’t satisfied with an item. PetMountain also has a “Low Price Guarantee” for its customers, so if you find a lower price just contact the number listed on the site.
Customer reviews are generally positive, with commenters praising the company’s speedy delivery, availability of coupon codes, and overall great product prices. Petmountain.com offers a respectable supply of puppy and kitten formulas, but it doesn’t carry dog or cat food, which, for customers looking for a carry-all e-commerce option, could prove disappointing. PetMountain only ships to U.S. customers.
PetMountain seems to be shy about divulging the details of its charitable giving, though a search revealed after Hurricane Sandy struck in November 2012, their Animal Shelter Program partnered with several shelters to collect supplies. Customers could purchase items through the PetMountain site and send them directly to help the four-legged victims of the devastating storm.
PROS: Low price guarantee; price of pet toys; speedy delivery
CONS: No auto-reship option; no pet food; and no prescription meds offered
Ratings (each out of a possible 5):
Shipping options/pricing: 3
Selection/variety: 2
Charitable giving: 2
Product prices: 5
Customer comments/reviews: 4
Overall rating: 3 out of 5
